PHLURT & Resistance Bands

• We accept returns and exchanges on all our items

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• Items must be returned within 28 days from the date of delivery for a refund or exchange (excluding sale items)

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• Customer is responsible for shipping fees if the address provided on the order is incorrect and the order is undelivered due to Incorrect delivery address. Customer will only receive a refund for the undelivered products.

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• The item(s) must be returned in the same condition as delivered, with all tags and original packaging

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• Before any steps are taken, we inspect all items thoroughly

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• Refunds do not include shipping costs (unless there was an issue with your order, in which case you’ll receive a full refund)

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• Exchange requests can only be made for the same item, but in a different size or colour (if your exchange request is unavailable due to stock, a refund will be issued)

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• If you have purchased Getfitbyivana's "Full Bundle w/ Resistance bands" and you would like to return it, only the cost of resistance bands ($15 USD) will be refunded. Shipping fees and digital products are non-refundable.

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IF YOU WOULD LIKE TO RETURN ANY PHYSICAL PRODUCT YOU ORDERED, PLEASE EMAIL US TO: getfitbyivana@gmail.com 

WE WILL PROVIDE YOU INFORMATION ON HOW TO PROCESS YOUR RETURN.

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Received a faulty Item?

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If you have unfortunately received a faulty item, please send us the following info:

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• Your order number

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• Photos that show:

– The fault as clear as possible

– Full-length photo of the item

– The Phlurt logo

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Don’t worry about sending your faulty item back to us, just keep hold of it until we’ve been in touch.

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If you would like more information, or have any questions regarding the Return and Refund Policy, contact us at getfitbyivana@gmail.com