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RETURN & REFUND
POLICY

Exercise Programs

Please note that all digital products are non-refundable.

All the links to download your purchased Exercise programs expire after 30 days. Please make sure you download the pdf programs to your PC or Mobile within the 30 day expiry period. 

If you haven’t downloaded your Exercise programs in time, please contact getfitbyivana@gmail.com and we will help you out.

PHLURT & Resistance Bands

• We accept returns and exchanges on all our items

• Items must be returned within 28 days from the date of delivery for a refund or exchange (excluding sale items)

• Customer is responsible for shipping fees if the address provided on the order is incorrect and the order is undelivered due to Incorrect delivery address. Customer will only receive a refund for the undelivered products.

• The item(s) must be returned in the same condition as delivered, with all tags and original packaging

• Before any steps are taken, we inspect all items thoroughly

• Refunds do not include shipping costs (unless there was an issue with your order, in which case you’ll receive a full refund)

• Exchange requests can only be made for the same item, but in a different size or colour (if your exchange request is unavailable due to stock, a refund will be issued)

• If you have purchased Getfitbyivana's "Full Bundle w/ Resistance bands" and you would like to return it, only the cost of resistance bands ($15 USD) will be refunded. Shipping fees and digital products are non-refundable.

IF YOU WOULD LIKE TO RETURN ANY PHYSICAL PRODUCT YOU ORDERED, PLEASE EMAIL US TO: getfitbyivana@gmail.com 

WE WILL PROVIDE YOU INFORMATION ON HOW TO PROCESS YOUR RETURN.

Received a faulty Item?

If you have unfortunately received a faulty item, please send us the following info:

• Your order number

• Photos that show:

– The fault as clear as possible

– Full-length photo of the item

– The Phlurt logo

Don’t worry about sending your faulty item back to us, just keep hold of it until we’ve been in touch.

If you would like more information, or have any questions regarding the Return and Refund Policy, contact us at getfitbyivana@gmail.com

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